Shipping policy

Shipping Policy

Thank you for shopping with Dumari. We are committed to processing and delivering all orders with care and efficiency. Please review the shipping details below for important information regarding delivery and order handling.

Order Processing Time
    •    Orders are typically processed within 1–2 business days once payment has been confirmed.
    •    Orders placed on weekends or public holidays will be processed on the next business day.

UK Delivery

We ship all UK orders using trusted courier partners, including Evri, Royal Mail, DPD, and Yodel.
The courier is selected automatically based on your delivery address, parcel size, and weight to ensure the most efficient service.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available), allowing you to monitor your shipment.

Lost or Delayed Shipments

While we work with reliable courier partners, delays or lost parcels can occasionally occur. If your order has not arrived within the estimated delivery timeframe, please contact us, and we will be happy to assist.

Returns & Refunds

For information regarding returns, please refer to our Returns & Refunds Policy.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.